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FAQ


Our shipping times vary based on the items ordered:

PERSONAL CARE:

We package and ship out orders within 1-2 business days of your order being placed. All orders are shipped via USPS.

Any orders placed Sunday - Thursday will ship out the next day and will likely arrive 1-2 days later. Any orders placed Friday and Saturday will ship Monday morning.

ALCOHOL:

Due to federal regulations, all alcohol orders are fulfilled by our shipping partners. We typically estimate 1-3 business days for fulfillment and 3-12 business days for shipping.

All orders are shipped via FedEx or UPS. All alcohol orders require an adult signature upon delivery. If you miss your package, a redelivery will be rescheduled for the next business day up to 2-3 attempts.

*Note: shipping carriers nation-wide are continuing to experience delays due to the ongoing pandemic which has been affecting delivery times on some packages.


Due to federal regulations, all alcohol orders are fulfilled by our shipping partners, so If you purchase personal care items and alcohol together, your order will come in two separate shipments.

You will receive email updates and tracking information for both parts of your order as they are shipped.


All alcohol orders must be accepted by an adult 21+ and require an adult signature upon delivery. If for any reason you miss your package, a redelivery will be rescheduled for the next business day. Carriers will attempt to redeliver 2-3 times before returning to sender.

You can also arrange a pickup at a FedEx Office location for free. Simply follow these steps:

1. Enter your tracking link on FedEx.com (you can find your tracking number on your confirmation email).

2. Click the purple "Customize Delivery" button to select the "Hold at Location" option.

3. Enter your order's original shipping address to select the location of your choice.

4. As soon as it's delivered, your tracking link will indicate it’s available for pick up. Visit the location within 5 business days with your I.D. and tracking number.

5. Enjoy!


For any changes to your order, please contact us ASAP so we can update your order before it’s shipped out. If the order has already been fulfilled, there is very little we can do, but reach out and we’ll try our best!


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Terms & Conditions

Offer valid on orders of AMASS Personal Care. Offer not valid on AMASS Spirits. Order value must meet or exceed $50.00. Orders must be shipped within the contiguous US. Offer not valid for shipping to Hawaii or Alaska. Cannot be combined with other offers.

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