Refund policy

We stand by the quality of our AMASS Electrolyte Mixers and are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, we're here to help.

Eligibility for Refunds or Returns

Damaged or Defective Products: If your product arrives damaged or defective, please notify us within 7 days of receiving your order.

Incorrect Orders: If you receive the wrong item(s), we'll gladly replace them or provide a refund.

Conditions for Returns

To qualify for a return or refund, the product must be:

• Unopened, with the seal intact (except for defective or damaged items).
• In the original packaging.
• Accompanied by proof of purchase (e.g., receipt or order confirmation).

How to Request a Refund or Return

Contact our customer service team at hello@amass.com within 7 days of delivery.

Provide the following details:

• Your order number.
• A description of the issue (photos of damaged items are appreciated).

Once your request is reviewed and approved, we'll provide instructions for the next steps.

Refund Processing

Refunds will be issued to your original payment method within 5-10 business days after approval.

Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective product).

Exclusions

We cannot accept returns for products purchased through third-party retailers. Please contact the retailer directly for assistance.

Refunds and returns are not available for products that have been opened unless they are defective.

Questions?

For more information, reach out to us at hello@amass.com

Thank you for choosing AMASS. We're here to make every sip an exceptional experience!